OUR SERVICES:

Octopus Medical provides full service support during and after warranty of the equipment sold. We offer variety of options for our customer to take care of their equipment and its functionality as per OEM standards. We take care of service/repair needs after warranty period with flexible options for contracts & non-contracts as below.

Non Contracts

Time and Material

  • Get your equipment repaired and certified by USA standards
  • Competitive rates for repair
  • Fast evaluation and service quotes
  • Very low turnaround time
  • Trained & Certified Bio-Medical Engineers
  • Trained by Professional OEM Certified Trainer from USA
  • Trained to True refurbishing process per ISO:13485 certified USA based Company

Service Contract Options:

Option A:  AIC  (Annual Inspection Contract) NEW

  • Performance Verification & Calibrations.
  • Meets JACHO requirement.
  • Full Inspection and Certified Calibration check.
  • Pre-contract equipment evaluation at no charge.
  • Free telephone technical support.

Option A:  PMC  (Preventive Maintenance Contract)

  • Electrical safety inspection included.
  • Planned Preventive Maintenance and PM parts included.
  • Full Inspection and Certified Calibration check.
  • Labor and travel for PM included.
  • Discount on parts & accessories purchased during contract period.
  • Priority shipping on parts & accessories purchased during contract.
  • Inspection stickers and report submission.
  • Pre-contract equipment evaluation at no charge.
  • Free telephone technical support.

Option B:  AMC  (Annual Maintenance Contract)

  • Electrical safety inspection included.
  • Planned Preventive Maintenance and PM parts included.
  • Full Inspection and Certified Calibration check.
  • Labor and travel for all repairs and PM included.
  • Discount on parts & accessories purchases during contract period.
  • Priority shipping on parts & accessories purchased during contract.
  • Inspection stickers and report submission.
  • Pre-contract equipment evaluation at no charge.
  • Free telephone technical support.

Option C:  CMC  (Comprehensive Maintenance Contract)

  • Electrical safety inspection included.
  • Planned Preventive Maintenance and PM parts included.
  • Full Inspection and Certified Calibration check.
  • Labor, travel, and parts for all repairs and PM included.
  • Discount on accessories purchased during contract period.
  • Priority shipping on parts for repair.
  • Inspection stickers and report submission.
  • Pre-contract equipment evaluation at no charge.
  • Free telephone technical support.